Customer Service Advisors x3

Does working for a fantastic Insurance employer in Essex, who provide a number of benefits and career development opportunities, with a clean and bright open plan offices to work from sound appealing? If you have at least 6 months office-based customer service experience, then it could be worth you setting aside a couple of minutes of your time and reading on!

Well we can tell you we are delighted to be working with this rapidly expanding insurance business, who have experienced some impressive growth recently, and have a leadership team in place to make sure this continues and have big plans for the future, meaning there is some great opportunities at the moment for hard working and career minded people who want to join them on this journey.

They specialise in providing Travel Insurance to customers with medical conditions, and of older age groups who may have difficulty finding insurance elsewhere. They pride themselves on the service they provide, giving their customers the chance to travel, regardless of their age, the destination or the medical condition.

They are now looking to recruit 3 new staff into their Customer Care team, where you will be responsible for taking inbound customer service calls. The customer care unit provide top quality customer service using a variety of channels, including telephone, email and live chat.

To be considered for these roles, you will need to have experience gained within a call centre environment or a similar role dealing with inbound customer service calls (this does not need to be insurance based as full training will be provided) with a passion for providing outstanding customer service!

They offer some genuinely decent perks for all their staff, which includes an online benefits platform where you can benefit from 100’s of discounts such as; Free mobile phone insurance saving a

MASSIVE £179.00, a free coffee at Café Nero every month worth £4.00, a free film from Rakuten every month - £3.50, a free employee assistance programme worth £50, free online workout and wellness classes worth £80a, access to free learning and development tools worth up to £200 and many other savings at various outlets. There are also a number of other benefits too!!!

Starting salary is £19-21,500. You will be required to work a 37.5-hour week, based on a shift basis (and if working a weekend, you will be given time off in lieu.)

The call centre is open during the following hours: -

8:30am to 8pm Monday to Friday, 8:30am-5pm Saturday, 10am to 5pm on Sunday and 10am to 4pm on bank holidays.

If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment - General Insurance & Financial Services Recruitment Specialists.

Location: Romford | Salary: 19000 - 21500 per year | Job type: Permanent | Posted: 03/10/2019