Vacancy Detail

Commercial Insurance Account Handler

We are currently working with a broker based in Newmarket, who have a brand-new role, for an experienced Commercial insurance professional to join them as a Commercial Account/Handler. 

Having spoken with them at length about this, we believe it to be a genuinely exciting opportunity to work for a great business! If you have 2 years plus commercial broking experience this could be a career defining role for you, so take 5 minutes out of your day to have a read through what you can expect working here.

Now, we won’t harp on with a list of generic duties, you are already working in a similar role and know your job, so let’s get into the stuff you really want to hear about from a potential future employer!

They are based in a light and modern office building in Newmarket, on a business park which is close to the high street and local amenities. The office has free parking (limited spaces but this generally works ok as usually not everyone is in the office at the same time). Within the office building itself they have Underwriting and Finance on one side, and Broking and Claims on the other. In Broking, the Directors sit out with everyone else. They also have a bright, spacious boardroom with a large screen for connecting to laptops.

Their hybrid working model is based on two days a week in the office for FT staff, but they are flexible with which days these are. They just ask staff to work together with their teams to make this work e.g., not a whole team WFH on the same day or so one person is on their own in the office.

Facilities wise they have a swanky kitchen, which includes a breakout area for people to have their lunch and they also have a pod so that there is a space for staff to use to make private/confidential calls or to get some quiet space to focus on something.

Because of this, there are lots of staff who have been with the company for many years – with two just having reached 10yrs service (they only launched the business in 2011), plus several others with 5-8yrs service – so the right people do hang around here! The directors are well-respected in the industry and lots of the staff here have many years of experience behind them too.

People-wise, they are a lovely bunch, and are a family-friendly company with a genuine family feel, and this is reflected not only in the approach to working e.g., supporting hybrid and flexible working (they have many variations of part-time workers and working patterns), but also through social events which are extended to include family. There is a summer party every year for staff and their family, and in addition to the usual staff Christmas do, they also hold an office family party, and the company buys Christmas presents for all the children (and the MD takes the role of Santa!).

This year the business has had a real drive on wellbeing. They have had two mental health first aiders for a few years now and for the first half of this year, they have monthly wellbeing workshops in place to cover areas such as hydration, nutrition, movement etc. The wellbeing coach that delivers the workshops also offers confidential 1:1 coaching to anybody who would like to speak with her after the workshop and they have had good feedback about being able to offer this. Additionally, they have signed the Menopause Pledge to take positive action in making workplaces a menopause-friendly environment!

Salary on offer ranges from £27-35k, depending on your commercial insurance background, with a benefits package that includes a company pension and 26 days holiday to start (plus bank holidays), plus bonus.  


Benefits include:

  • 26 days holiday plus bank holidays
  • Hybrid working
  • Payment of professional membership fees
  • Company sick pay scheme
  • Financial support for qualifications
  • Life Assurance scheme
  • Online training platform (Aviva Development Zone)
  • Access to shopping discounts platform
  • Wellbeing support and ongoing initiatives throughout the year


Office hours are Monday to Friday 9am – 5:30pm, with hybrid working as above.


So, if the above sounds like your kind of place to work, apply today and join the team!



If you would like to chat in more detail on the role itself, please contact Kieran Boyle at CKB Recruitment!


Location: Newmarket | Salary: 27000 - 35000 per year | Job type: Permanent | Posted: 23/01/2024