Commercial Insurance Account Handler

Account Handler / Insurance Broker

Norwich | £25,000 - £40,000 + Excellent Benefits

Full-Time (35 Hours Preferred) | Part-Time Considered

Are you an ambitious commercial insurance professional looking for more than just another broking role?

Would you like to join an independent Chartered brokerage that genuinely invests in its people, supports professional development, and offers the opportunity to be part of an exciting growth journey?

If so, this could be the perfect next step for you.

Why Join?

Our client is an independent Chartered commercial insurance brokerage and underwriting agency with a reputation for delivering exceptional client service and specialist expertise.

Built on a culture of respect, transparency and professionalism, the business combines the personal approach of an independent broker with the technical capability of an underwriting agency. As the company continues to grow, they are looking for talented individuals who want to develop their careers alongside a highly experienced and supportive team.

This is an opportunity to join a business where your contribution is recognised, your development is encouraged, and your ideas are valued.

The Opportunity

Working closely with Client Executives and experienced insurance professionals, you'll play a key role in delivering tailored insurance solutions to a diverse commercial client base.

You'll gain exposure to a broad range of commercial insurance products while building strong relationships with clients and insurers alike. This is an excellent opportunity for someone who already has a solid foundation in commercial insurance and is looking to broaden their knowledge, increase their responsibilities and continue progressing professionally.

Based in their modern Norwich office, you'll occasionally travel to their Newmarket head office for training, collaboration and company events.

What You'll Be Doing

• Supporting Client Executives in understanding and servicing client requirements
• Managing renewals, new business and mid-term adjustments across a range of commercial insurance policies
• Negotiating with insurers to secure competitive and appropriate cover for clients
• Building strong relationships with clients, insurers and colleagues
• Maintaining accurate records and ensuring all activities are appropriately documented and diarised
• Keeping up to date with market developments, insurer appetite and regulatory changes
• Delivering outstanding service and positive customer outcomes at every stage of the insurance journey

What They Are Looking For

We're keen to speak with individuals who already have experience within commercial insurance and are eager to continue learning and developing their career.

You'll ideally have:

• At least 2 years' commercial insurance experience across a range of products
• Strong customer service and relationship-building skills
• Excellent organisation and attention to detail
• The ability to manage multiple priorities effectively
• A proactive and solution-focused approach
• GCSE Maths and English (Grade C or equivalent)
• Cert CII qualification, or a willingness to work towards achieving it
• Good working knowledge of Microsoft Office applications

Experience using Acturis would be advantageous but is not essential.

Just as importantly, you'll be curious, adaptable and motivated to find the best outcomes for clients. You'll enjoy working collaboratively as part of a team while also being confident taking ownership of your own workload and decision-making.

What's in It for You?

Alongside a competitive salary of £25,000 - £40,000 depending on experience, you'll benefit from a comprehensive package designed to support your wellbeing, development and long-term career progression.

Core Benefits

• 34 days holiday including Bank Holidays
• Financial support towards professional qualifications
• Employee referral bonus scheme
• Company pension
• Shopping discounts platform
• Online learning and development platform
• Regular health and wellbeing workshops
• Company social events

Additional Benefits (Subject to Eligibility)

• Private medical insurance
• Group life insurance
• Company sick pay scheme
• Holiday buy and sell scheme
• Enhanced maternity pay

Interested?

If you're looking for a role where you'll be supported, challenged and given genuine opportunities to develop your career within commercial insurance, we'd love to hear from you.

Location: Norwich | Salary: £25000 - £40000 per year | Job type: Permanent | Posted: 03/06/2026