Claims Administrator
Claims Administrator
Pencoed, Bridgend
£27,000 + negotiable depending on experience
Flexible Working | Private Medical Insurance | Company Pension | Career Development
Are you an organised, compassionate and detail-focused administrator looking to build a rewarding career in insurance claims?
Perhaps you already have some claims or wider insurance experience and are ready for a role offering greater flexibility and progression. Alternatively, you may have strong administrative and customer service skills and want the opportunity to enter the insurance profession with the support of a highly experienced team.
CKB Recruitment is working with a supportive insurance business seeking a Claims Administrator to become an important part of its claims department.
You will help ensure claims are handled accurately, efficiently and professionally, acting as a key point of contact for clients and other parties throughout the process. Claims can arise at stressful moments, so this role requires someone who combines excellent organisation with patience, empathy and clear communication.
What’s on Offer?
A starting salary of £27,000, with flexibility depending on experience
Generous flexible working options to support a healthy work-life balance
Comprehensive private medical insurance
An excellent company-supported pension scheme
Full financial support towards the Cert CII qualification
Thorough training from a highly experienced and knowledgeable team
Genuine opportunities to develop your insurance knowledge and progress your career
A supportive environment where your contribution will be recognised and valued
What Will You Be Doing?
As a Claims Administrator, you will support the smooth running of the entire claims process, from the initial notification through to settlement.
Your responsibilities will include:
Receiving, validating and registering new insurance claims
Managing claims accurately from notification through to final settlement
Maintaining complete and up-to-date claims records, correspondence and supporting evidence
Ensuring information is handled in line with regulatory and compliance requirements
Acting as a central point of contact for clients, insurers, third parties and loss adjusters
Providing clear and timely updates throughout the claims journey
Responding professionally and empathetically to routine claims queries
Preparing claims information and performance reports
Supporting the wider claims team with general administrative duties
Identifying and helping to resolve any delays, discrepancies or outstanding information
What Are We Looking For?
Previous claims or insurance experience would be advantageous, but it is not essential. Applications are equally welcomed from capable administrators with strong transferable skills and a genuine desire to build a career within insurance.
You should be:
Highly organised, accurate and attentive to detail
Confident communicating by telephone, email and other channels
Calm, professional and empathetic when supporting clients
Comfortable managing several tasks and priorities at the same time
Proactive in identifying problems and finding practical solutions
Able to work effectively both independently and as part of a team
Committed to providing excellent service throughout the claims process
Holding the Cert CII qualification would be highly desirable. However, candidates willing to work towards it will receive full financial support.
Interested?
This is a fantastic opportunity to join an experienced and supportive team, enjoy genuine flexibility and establish a long-term career within insurance claims.
If you are an excellent administrator who cares about getting the details right and supporting people when they need it most, we would love to hear from you.
Apply today for a confidential conversation with CKB Recruitment.
Location: Bridgend | Salary: £26000 - £28000 per year | Job type: Permanent | Posted: 25/08/2026
