Commercial Insurance Account Handler
Commercial Insurance Account Handler
Cheltenham | £30,000–£35,000 + Circa £6,000 Annual Bonus (Paid Quarterly)
Hybrid Working (3 Days Office / 2 Days Home) | Monday–Friday, 9am–5pm
Looking for a Commercial Insurance role that's a little different?
How would you like to work with an interesting portfolio of clients in the UK holiday and leisure industry, join a genuinely supportive team and enjoy an excellent salary and benefits package?
We're working with an established insurance business in Cheltenham that's looking for a Commercial Insurance Account Handler to join its friendly, close-knit team of five.
And this isn't your typical Commercial Account Handler opportunity!
Rather than dealing exclusively with traditional commercial clients, you'll be supporting businesses that operate holiday parks, caravan sites, glamping destinations and other leisure facilities across the UK.
It's a varied and specialist area of insurance, offering plenty of opportunities to develop your technical knowledge and build long-term client relationships.
Already experienced in Commercial Insurance? Fantastic!
Currently working in Personal Lines and looking to move into Commercial Insurance? We'd love to hear from you too!
Your attitude, customer service skills and willingness to learn will be just as important as your existing insurance knowledge.
The Opportunity
You'll join an established team of five, working closely with an Account Executive to provide first-class support to a portfolio of commercial insurance clients.
You'll be a key point of contact for customers and insurers, ensuring their insurance requirements are managed professionally and efficiently.
Your responsibilities will include:
Managing day-to-day enquiries from commercial insurance clients.
Supporting Account Executives with new business quotations, renewals and mid-term adjustments.
Liaising with insurers to obtain competitive terms and resolve policy queries.
Building and maintaining strong relationships with clients, insurers and colleagues.
Managing renewals efficiently and helping maintain excellent client retention levels.
Identifying opportunities for additional cover, cross-selling and referrals.
Reviewing insurance documentation and resolving any discrepancies.
Maintaining accurate client records and ensuring administration is completed efficiently.
Taking ownership of client queries and providing a proactive, professional service.
Working collaboratively with colleagues to achieve shared objectives.
What We're Looking For
Ideally, you'll already have experience working within a Commercial Insurance brokerage, perhaps as an Account Handler, Broker or Insurance Adviser.
Experience with any of the following insurance products would be particularly useful:
Commercial Combined
Contractors Combined
Property Owners
Motor Fleet
Management Liability
Cyber Insurance
However, Commercial Insurance experience isn't essential!
Our client is also happy to consider individuals currently working within Personal Lines Insurance who are keen to develop their careers and move into the commercial market.
If you have good insurance knowledge, enjoy dealing with customers and are confident handling renewals, quotations and policy adjustments, we'd be very interested in speaking with you.
Above all, we're looking for someone who:
Has previous experience working within the insurance industry.
Is confident communicating with customers, insurers and colleagues.
Takes pride in delivering excellent customer service.
Is organised, proactive and has excellent attention to detail.
Can manage competing priorities and take ownership of their workload.
Enjoys working as part of a close-knit team.
Is enthusiastic about developing their insurance knowledge and career.
What's on Offer?
There's a fantastic salary and benefits package available, including:
£30,000–£35,000 basic salary, depending on experience.
Quarterly bonuses totalling circa £6,000 per annum, subject to performance.
Potential total earnings of £36,000–£41,000 per annum.
Hybrid working: Three days in the Cheltenham office and two days working from home.
26 days' holiday PLUS bank holidays.
Monday–Friday, 9am–5pm, with no weekend working.
Free parking.
Company pension scheme.
Flexible employee benefits package.
Generous employee referral scheme.
24-hour physical and mental wellbeing support.
One paid volunteering day each year.
Career development and progression opportunities.
Why Should You Consider This Opportunity?
A genuinely interesting client portfolio
You'll work with businesses across the holiday, leisure and tourism industry, developing expertise in a specialist area of Commercial Insurance.
A close-knit, supportive team
With five people in the immediate team, you'll have the opportunity to build strong working relationships and make a real contribution.
A chance to develop your career
Whether you're already working in Commercial Insurance or looking to make the move from Personal Lines, this is an excellent opportunity to broaden your experience and technical knowledge.
An excellent work-life balance
Two days working from home, 26 days' holiday plus bank holidays and a Monday-to-Friday working week.
A rewarding salary package
With a basic salary of up to £35,000 and additional bonus potential of circa £6,000 annually, your contribution can be well rewarded.
Interested? We'd Love to Hear From You!
If you're an experienced Commercial Account Handler looking for something different, or you're currently working in Personal Lines and would love the opportunity to move into Commercial Insurance, this could be exactly what you're looking for.
You don't need to be actively job hunting to have a conversation.
Get in touch with CKB Recruitment for a friendly, confidential chat and find out more about this exciting opportunity.
We look forward to hearing from you!
Location: Cheltenham | Salary: £30000 - £35000 per year | Job type: Permanent | Posted: 23/10/2026
